Friday, May 13, 2005

The Gripe Line Weblog by Ed Foster

The Gripe Line Weblog by Ed Foster:
"'We are going through some interesting times trying to cancel AOL service,' one reader wrote recently. 'Last spring my wife decided she needed a separate account for some reason and signed up with AOL. Around about July she realized that it was not being used when I got after her about the $9.95 a month, so she called AOL to cancel. They talked for 20 minutes and eventually refused to cancel the service but gave her two months 'free.' I called the next month and clearly told them we did not want the service and to cancel it, and then I wrote them a letter. They again refused to outright cancel it, but I figured I was OK, with the letter on file. Around October they started sending dunning notices for $29.95 a month. After several phone calls I finally was told that after we told them to cancel the account someone ran up over 2,000 hours in a month using her screen name! I told them in no uncertain terms that we had cancelled their service and that this charge was not our responsibility. After they sent another dunning notice, I sent them a registered letter and asked the State Attorney General to investigate.'"

Mozilla and hypocrisy

Right, but what about the experiences that Mozilla chooses to default for users like switching to  Yahoo and making that the default upon ...